Privacy Policy

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Last updated: 5 November 2025

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Haven & Hearth Store values the privacy of its customers. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or make a purchase from our online store, in accordance with applicable data protection laws.

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1. What Personal Data Do We Collect?

To provide our products and ensure the best possible shopping experience, we may collect the following information:

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Account Information: Full name, tax identification number (where applicable), email address, contact telephone number, and date of birth.

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Delivery Information: Residential address, delivery address, and postcode.

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Payment Information: Billing details and payment card information (processed securely by our payment service providers; we do not store your card details on our servers).

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Browsing Information: IP address, browser type, pages visited, and time spent on the website, collected through cookies and similar technologies.

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2. How Do We Use Your Data?

Haven & Hearth Store uses your data for legitimate and specific purposes, including:

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Order Processing and Delivery: To process orders, issue invoices, provide shipping updates, and deliver products to your address.

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Customer Support: To respond to enquiries, complaints, and support requests, and to process exchanges or returns.

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Security: To prevent fraud, protect financial transactions, and maintain the stability and security of our website.

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Marketing (Only with Your Consent): To send promotional offers, discount codes, and store updates via email or WhatsApp. You may unsubscribe from these communications at any time.

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3. Who Do We Share Your Data With?

We do not sell or rent your personal data.

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To operate our store effectively, we may share only the information necessary with trusted service providers and partners, including:

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Logistics Providers: Couriers and postal services responsible for delivering your orders.

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Payment Service Providers: Platforms that securely process payments.

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Technology Service Providers: Website hosting services and email marketing platforms.

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Legal Authorities: Only when required by law, regulation, or court order.

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4. How Do We Protect Your Data?

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

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The website havenhearthstore.co.uk uses SSL (HTTPS) encryption technology, helping to ensure that information transmitted between your device and our servers is securely encrypted.

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5. Use of Cookies

We use cookies to recognise your browser, remember items in your shopping basket, and understand how visitors interact with our website.

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You may manage or disable cookies at any time through your internet browser settings.

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6. Your Rights

As a data subject, you have the right to request, at any time:

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• Confirmation of whether we process your personal data.

• Access to the personal data we hold about you.

• Correction of incomplete, inaccurate, or outdated information.

• Deletion of personal data processed based on your consent, where applicable.

• Withdrawal of consent for marketing communications.

 

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

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We encourage you to review this page regularly to stay informed about any changes.

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8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

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Haven & Hearth Store
Email: support@havenhearthstore.co.uk