Privacy Policy
Last updated: 1 August 2026Haven & Hearth Store values the privacy of its customers. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or make a purchase from our online store, in full compliance with applicable data protection laws.
1. What personal data do we collect?To provide our products and ensure the best possible shopping experience, we may collect the following information:Account Information: Full name, tax identification number (where applicable), email address, contact telephone number, and date of birth.Delivery Information: Residential address, delivery address, and postcode.Payment Information: Billing details and payment card information (processed securely by our payment service providers; we do not store your card details on our servers).Browsing Information: IP address, browser type, pages visited, and time spent on the website, collected through cookies and similar technologies.
2. How do we use your data?Haven & Hearth Store uses your data for legitimate and specific purposes, including:Order Processing and Delivery: To process orders, issue invoices, provide shipping updates, and deliver products to your address.Customer Support: To respond to enquiries, complaints, support requests, and to process exchanges or returns.Security: To prevent fraud, protect financial transactions, and maintain website stability and security.Marketing (Only with Your Consent): To send promotional offers, discount codes, and store updates via email or WhatsApp. You may unsubscribe at any time.
3. Who do we share your data with?We do not sell or rent your personal data. To operate our store effectively, we may share only the information necessary with trusted partners, including:Logistics Providers: Couriers and postal services responsible for delivering your orders.Payment Service Providers: Platforms that securely process payments.Technology Service Providers: Website hosting services and email marketing platforms.Legal Authorities: Only when required by law, regulation, or court order.
4. How do we protect your data?We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or alteration.The website havenhearthstore.biz uses SSL (HTTPS) encryption technology, ensuring that all information transmitted between your device and our servers is securely encrypted.
5. Use of CookiesWe use cookies to recognise your browser, remember items in your shopping basket, and understand how visitors interact with our website. You may manage or disable cookies at any time through your internet browser settings.
6. Your RightsAs a data subject, you have the right to request, at any time:Confirmation of whether we process your personal data.Access to the personal data we hold about you.Correction of incomplete, inaccurate, or outdated information.Deletion of personal data processed based on your consent, where applicable.Withdrawal of consent for marketing communications.
7. Changes to This PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We encourage you to review this page regularly.
8. Contact UsIf you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: Haven & Hearth Store (email: supporthavenhearthstore@gmail.com)