Terms & Conditions
Shipping Policy
Our commitment to your order At HAVEN & HEARTH, we believe that the excitement of a new purchase shouldn't be overshadowed by complicated shipping. That’s why we’ve streamlined our logistics to ensure your items arrive safely, securely, and as quickly as possible. Every order is hand-packed with care, using protective materials to ensure your products—from delicate glass jars to plush rugs—reach you in showroom condition.
Shipping Methods & Costs We are proud to offer Fast & Free Tracked Shipping across the UK on all orders over £100,00. For orders below this amount, a flat shipping fee of £5,00 will be applied at checkout. We partner with reliable UK carriers such as Royal Mail, DPD, and Evri to provide the best possible service for your specific location.
Estimated Delivery Times
Processing Time: Most orders are dispatched within 24–48 hours (Monday to Friday).
Standard Delivery: Once dispatched, your order will typically arrive within 3–8 business days.
Express Delivery: If you’re in a hurry, we offer an Express option at checkout for delivery within 3–5 business days.
Full Tracking Transparency We want you to be in control. As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing your tracking number and a direct link to follow your parcel’s journey in real-time.
International Shipping Currently, we primarily focus on serving our customers within the United Kingdom to maintain our high standards of speed and service. If you are located outside the UK and wish to place an order, please contact our support team at supporthavenhearthstore@gmail.com for a custom shipping quote.
Missing or Damaged Items In the rare event that your package is delayed or arrives damaged, please reach out to us immediately. We are committed to resolving any issues within 24 hours to ensure you remain a loyal and satisfied customer.
Return & Exchange Policy
Shop with Confidence At HAVEN & HEARTH, we take great pride in the quality and craftsmanship of every item we curate. Each order undergoes a rigorous quality check before being hand-packed and dispatched to your door. Our policy is designed to be straightforward and fair, ensuring that you receive exactly what you ordered in perfect condition. We are committed to building a community of loyal customers who value high-end home solutions and exceptional service.
Defective or Incorrect Items Your satisfaction is our priority. If your order arrives and you find it is defective, damaged, or that we have accidentally sent you the incorrect item, we are here to make it right immediately.
How to notify us: Please contact our support team at supporthavenhearthstore@gmail.com within 48 hours of receiving your package. Please include your order number and clear photographs of the damage or the incorrect item.
Our Solution: Once verified, we will arrange for a replacement to be sent out to you at no additional cost. Alternatively, if a replacement is not available, we will issue a full refund to your original payment method.
Return Shipping: In these specific cases, we will provide a prepaid return label or cover the shipping costs, ensuring the process is completely hassle-free for you.
A Personal Touch to Your Home We are a dedicated team focused on bringing unique, high-quality organisation and decor solutions to British households. By strictly managing our returns policy, we ensure that every customer receives the best possible value and service. If you have any questions about a product before buying, our team is always available to provide expert advice to ensure it is the perfect fit for your sanctuary.